The complainant must submit the complaint in writing to the branch in which you wish to make your complaint against; Saxe Coburg Ltd, 47 Poole Road, Westbourne, Bournemouth, BH4 9BA.
This complaint should be acknowledged within 3 working days
Saxe Coburg Ltd should reply with a written outcome of investigations carried out within 15 working days of the complaint.
If in exceptional circumstances an extension to the investigation needs to be made, Saxe Coburg Ltd will inform the complainant before the expiry of the 15 working days and provide a new date of completion, no more than 14 days later.
If the complainant is dissatisfied, they must let Saxe Coburg Ltd know, the complaint will be reviewed by the Director; Christopher Phillips – Saxe Coburg Ltd, 47 Poole Road, Westbourne, Bournemouth, BH4 9BA.
We will provide a written statement expressing our final view – this will be sent no later than 15 working days later.
A consumer has 12 months to refer a complaint to The Property Ombudsman (TPO). Correspondence for the Property Ombudsman; Email: [email protected] Tel: 01722 333306
If you feel we have not sought to address your complaint within 8 weeks you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint.
If we have replied and you are still not satisfied after the last stage of the in-house complaint procedure, you can request an independent review from the Property Ombudsman without charge. They will provide a referral to binding arbitration in accordance with the rule of the Property Ombudsman.
In keeping with the National Trading Standards Estate Agency Teams guidance on transparency of fees involving property sales, this disclosure form acts as confirmation of fees, commission payments or other benefits that we may receive from third party service providers for recommending their services to you.
Whilst we carefully select the providers we work with and offer these services as we believe you may benefit from them; You are not under any obligation to use the services of any of the recommended providers, and should consider your options before accepting any third parties’ terms and conditions. Referral fee payments are separate from any fees you are obligated to pay for these services and/or any obligation to pay our own fees or commission. Should you accept our recommendation the provider is expected to pay us the corresponding referral fee;
We offer an auction service which is operated by Town & Country Property Auctions. Should you accept the auction services and a sale of your property completes through the auction, Saxe Coburg Ltd may receive a percentage of the auctioneer’s fee, typically in the region of 50% per transaction.
We offer conveyancing services through Dutton Gregory LLP Solicitors. These services are optional, however, should you use their services, Saxe Coburg Ltd will receive a referral payment, typically £160 + VAT per referral, upon a successful sale completion.
Where applicable, we may recommend financial services to you through Your Mortgage Master Ltd. These services are optional, however, should you decide to use their services Saxe Coburg Ltd may receive a referral payment, typically 50% of the product fee. Our Agents may also receive an additional initial payment of £10 per successful referral lead submitted.
Where applicable, we may recommend surveyor services to you through Cosey Homes Ltd. These services are optional, however, should you decide to use their services Saxe Coburg Ltd may receive a referral payment, typically 10% of the quoted survey cost.
Where applicable, we may recommend removal services to you through Pickfords Move Management Limited trading as Pickford’s. These services are optional, however, should you decide to use their services Saxe Coburg Ltd may receive a referral incentive, typically 7.5% of the quoted move cost.
Full Management Plus:
20% Including VAT (16.67% + VAT)
Full Management:
15% Including VAT (12.5% + VAT)
Rent Collection:
10% Including VAT (8.35% + VAT)
Tenant Find:
50% Of 1 Months’ Rent + VAT (Subject To A Minimum Fee of £600 + VAT)
Holiday Lettings Service:
20% Including Vat (16.67% + VAT)
